FAQ

Q1: How do I place an order?
The ordering process is simple and consists of four steps:

  1. Select Products: Browse our catalog and add items to your cart.

  2. Enter Information: Fill in your shipping address and contact details.

  3. Secure Payment: We accept major credit cards such as Visa, Mastercard, American Express, and Discover. All transactions are processed through encrypted payment gateways to ensure security.

  4. Confirm Order: After successful payment, you’ll receive a confirmation email, and we will begin processing your shipment.

Q2: Is my payment information secure?
Absolutely safe. We use PCI-DSS certified platforms and SSL/TLS encryption technology to protect your credit card information, ensuring your sensitive data is never stored.

2. Order Shipment & Delivery Time

Q3: Where will my order be shipped from, and how long will it take?
All products are shipped from our U.S. warehouse:

  • Domestic Orders (U.S.): 3-5 business days.

  • International Orders: 7-15 business days, depending on the destination and logistics.

3. Customs & Import Fees

Q4: Will I need to pay extra customs duties or taxes upon receiving my order?
No extra payments are required. The total amount includes product cost, shipping, and any potential import duties and VAT for your destination country.
We handle all customs clearance to ensure smooth delivery.

4. Order Tracking & After-Sales Support

Q5: How can I track my order?

  1. Email Notification: You’ll receive a tracking number once your order is shipped.

  2. Account Query: Check real-time status in the "Order History" section of your account.

  3. Official Tracking: Use the tracking number to check the status on the carrier’s website (UPS, DHL, FedEx, etc.).